Frequently Asked Questions
There are many questions that concern buyers when ordering from Dark Store, and in order to answer all inquiries, we have included these frequently asked questions with their answers:
1/ How can I order a product from the store?
After entering your Dark store and browsing the displayed products, you can choose the product you wish to purchase through
Click on the product and enter the required quantity.
Then click on "Add to Cart".
Then click on the “Continue Shopping” icon if you want more products,
Or by clicking on “Finish Purchase” if you have finished shopping.
You can also preview the basket with the selected products when you click on the basket.
Then log in to Dark Store by entering your email address and password.
While you are a new user in the store, create a new user account by clicking on the “
Subscribe" appears at the top of the page.
Then enter your first and last name, email, correct mobile number and password.
Finally, agree to the terms and click Continue and you will be successfully registered. Then click on the basket and complete the order.
Then register your full address (city - district name - street name - and the nearest landmark to you)
Then choose the payment method that suits you
Finally, the request is approved and you will receive a message with the request number to your registered mobile phone and email.
2/ I paid for the purchases, what next?
We will immediately carry out the packaging and shipping process, and this process usually takes from one to five business days only, and the shipping process will depend on the region to which it is being shipped.
3/ I placed an order today. When can I expect my shipment to arrive?
Your order delivery timeline will depend on the product and the time you placed it. Visit our Track Order section, one of our great features, at the bottom of the page under Great Features, or click on the order number in your order confirmation email to see the status of your shipment.
4/ What if I receive a product other than the one I ordered from the store or a product with a manufacturing defect?
We care about the details of every order we receive, but if an error occurs, we will take care of solving the problem. If there is a manufacturing defect in the product, the customer has the option to either refund the value or send the requested product and ship it for free.
5/ Can I return a product because I did not like it?
Yes, you can! This will be done within the first day of receiving the order, and the customer will bear the shipping cost, provided that the product has not been opened.
6/ My order has been shipped, what is the next step?
Review the SMS message on your registered mobile phone and also review the message in your email to know the policy number for your shipment.
7/ Can I change my address after ordering?
Unfortunately we cannot do this after the order has been shipped.
8/ Is it possible to get free shipping when I buy from Dark Store?
Yes, you can get free shipping when the value of your items exceeds 99 riyals and they are shipped for free to anywhere in the Kingdom.
9/ What happens if I miss the shipment?
The shipping company employee will contact you on the mobile number registered with us to coordinate with you the date of receiving the shipment. It should be noted that it is necessary to answer the calls received on your mobile so that the representative responsible for delivery can coordinate with you the date of delivery of the order. Please note that the official working days in your home are from Sunday to Thursday, and that delivery is not available on official holidays and holidays.