Exchanges and Returns

Return and Exchange Policy

Last updated: [22-05-2022]

1. Our Goal

At Darac store, we aim for complete customer satisfaction.
If you encounter an issue with your order, we are happy to assist you according to the following conditions to ensure a fair experience for everyone..

2. Return Request Period

You can request a product return within 14 days from the date of receipt.

After this period, we cannot guarantee the acceptance of a return request..

3. Conditions for Accepting Returns

For a product to be eligible for return:

·       It must be in its original condition.

·       Unused.

·       In its original packaging.

·       Accompanied by proof of purchase.

·       Not damaged due to misuse.

Clear photos of the product may be requested before approving the return..

4. Cases Covered by Return

We accept returns in the following cases:

·       Receipt of a damaged product.

·       Receipt of a product different from the order.

·       Obvious manufacturing defect.

·       Product malfunction upon first use.

5. Cases Not Eligible for Return

Returns do not cover the following cases:

·       Change of mind after use.

·       Damage resulting from misuse.

·       Minor color variations due to lighting or screen.

·       Shipping delays due to customs procedures or circumstances beyond control.

·       Incorrect address entered by the customer.

6. Return Processing Mechanism

1.    Contact us via official email within the specified period..

2.    Provide us with the order number and clear photos.

3.    The request will be reviewed within a reasonable timeframe.

4.    If approved, you will be provided with return instructions.

No refund will be issued before the item is received and inspected.

7. Shipping Fees

·       If there is an error on our part, we will cover the shipping costs.

·       For returns due to personal reasons, the customer is responsible for shipping costs.

Original shipping fees (if any) are non-refundable.

8. Refunds

·       Refunds are issued via the same payment method used.

·       It may take 5 to 14 business days for the amount to appear in your account, depending on the payment provider and bank.

·       We do not control the time it takes for the bank to show the amount.

9. Already Shipped Orders

An order cannot be canceled after it has been shipped.
You can request a return after receipt, according to the conditions mentioned above.

10. Unclaimed or Refused Parcels

If:

·       The customer refused to receive the shipment

·       The shipment was not picked up from the shipping company

·       An incorrect address was entered

Then:

·       Any reshipping or reprocessing fees will be deducted from the refund amount.

·       Or the product may not be eligible for a refund if it is not returned in its original condition.

11. Preventing Abuse of the Return Policy

We reserve the right to:

·       Refuse unusually frequent return requests

·       Request additional identity verification if abuse is suspected

·       Dispute any bank chargeback if there is proof of receipt or use

We strive to protect all customers and ensure fairness for everyone.

Customer Service 

Email: contact@darakneeds.com

WhatsApp: +447478066388